Payroll Specialist Customer Support

AC5117
£35000 - £40500

JOB DESCRIPTION

Ref: AC5117
Job Title: Payroll Specialist Customer Support
Location: Republic of Ireland (just outside Dublin)
Salary: up to 40.000 EUROS depending on experience plus good company benefits


Our client design Payroll, HR and Accounting Software for 90,000 businesses in the UK and Ireland. Due to growth they are now in the market to recruit a Payroll Specialist Customer Support to join them on a permanent Basis. This role is based in just outside Dublin in Ireland.

This would someone looking to relocate back to Ireland aswell as candidates already in Ireland

This isn’t a processing role but you will need to have good knowledge of payroll and current legislation

Responsibilities

Our Support Team is of the utmost importance to the success of our company, providing quality support across all our products to customers across Ireland and the UK.
We are looking for an experienced payroll professional with a pro-active approach, eager to continue learning and stay ahead of the curve.


You will be responsible for the following:

Supporting customers, both Irish and UK based, over the phone and via email.
Providing help and answers to customers’ payroll issues through identification of the problem itself, research on answers and subsequent provision of guidance.
Guiding customers through our software, enabling them to use the software effectively.
Testing new products and product updates to ensure bug free software is released to our customers.
Evaluate software and actively liaise with software developers regarding product development.
Keeping abreast trends and changes in payroll and employment legislative areas.
To support, guide and assist other team members in resolving payroll queries
Contributing to the Company’s online material, including blogs and other support material
As a small company there is huge flexibility in the role for candidates to make it their own, to grow and take on additional duties.

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