I am delighted to be supporting a well-established client based in Pudsey, who are seeking ambitious Customer Service Representatives to join their growing team. Working in a friendly environment, the Customer Service Team work to provide an unparalleled service. You will be working on a rotational basis both from home and in the office.
Customer Service Representatives deal with all enquiries received from both customers, clients and other stakeholders, focusing on providing the best outcome for both the customer and the business.
The ideal candidate will have:
Previous customer service experience although not essential as full training will be givenProfessional, friendly and empathetic telephone mannerConfident listener and quick problem solver, finding the best solution in all instancesAble to deal with complex cases, resolve conflicts and build rapportAdaptable and resilient, with a willingness to learn & developCompetent IT skills
Day to day, you will work to deliver an outstanding service through great service and expertise. Duties will include:
Taking inbound enquiries from a variety of stakeholdersCapturing accurate details of the query and providing expert resolutions Recording data onto system accurately Working coherently as part of a team, escalating issues to senior staff Deliver a seamless customer journey
As well as a fun, dynamic work environment, this position offers a great entry into a successful company keen to nurture and develop its staff.
Shifts will be worked on a rota basis as per below:
Week 1 (from home) - Monday - Friday 8:30 - 4:45pm
Week 2 (in the office) - Monday - Saturday 8:45 - 5pm
Week 3 (from home) - Monday - Friday 9:15 - 5:30pm
REPEAT
Please apply today or contact us to find out more information.
Headway Recruitment is acting as an Employment Agency in relation to this vacancy. Headway Recruitment are an equal opportunities employer and we are committed to a policy of diversity, equality and inclusion.
Are you available immediately and looking for temporary administration work?
Do you have office experience, great with Microsoft Excel and a keen eye for detail?
Our client, a well-established financial organisation are currently looking for a Finance Administrator to join their busy team for around 3 months.
Joining a close-knit, friendly team, you will be working on everything finance related! This will include a backlog of refunds as well as business as usual activities.
Core duties include:
Data entry for processing customer cancellations of automotive financial productsUsing VLookups and creating Pivot TablesClearing account balances for customers and processing refundsAssessing validity of customer requests in line with policiesWorking to tight deadlines to ensure timely processing
The position in question needs someone who is numerate and happy working with figures. Inputting onto spreadsheets forms a large part of this role.
So, if you are keen to start work immediately and numbers are your thing, please apply today!
Please note: this role is office-based so you must be able to commute to Pudsey. Full training for the role will be provided. After training this role could be hybrid.
Headway Recruitment is acting as an Employment Agency in relation to this vacancy.
IT Infrastructure Specialist
Our client based in Northwest Leeds, a global organisation specialising in Consultancy Services have an opportunity for an IT Infrastructure Specialist to join their IT services Team. Based in Leeds office you'll support and assist the business across the UK and Europe. Key components include, servers, the wide area and local networks, Wifi, Windows desktop, unified communications and cloud (M365, Azure AD, OneDrive, Arc, EndPoint Manager and Defender ATP). Focusing on the user experience and security.
You will be required to pro actively improve, optimise, converge, and develop the infrastructure with future capacity in mind, managing multiple projects and responsibilities. Provide advice and guidance on maintaining the cloud, server, network and security environments, plan and instigate hardware and software upgrades as required, and ensure that planned processes have been completed satisfactorily.
Duties and responsibilities include but not be limited to:
Monitor, support and maintain the global on-premises and cloud infrastructuresManage the ongoing global migration from on-premises IT infrastructure into a cloud managed environmentDevelop, manage, and implement infrastructure projects to deliver business wide initiativesRespond to 2nd / 3rd line Help Desk calls and manage such items through to resolution and other regular support activities and provide technical cover and mentoring Perform regular preventative maintenance checks, check logs and servers to ensure they are properly patched and implement corrective actions to resolve any issues Manage the security and integrity of data and IT systems. Management of external suppliers and support agencies for the ongoing support and maintenance of the global infrastructure environmentBe proactive in designing and documenting infrastructure processes, procedures, and standards and to maintain or prepare system and software documentation as directed Establish working guidelines and document processes for the design and management of the networked applications across the business Work with the Global IT team and collaborate on any global initiatives and rolloutsEssential skills:
Enterprise working knowledge and support of the Microsoft 365 environment and Admin centre (Microsoft cloud technologies, M365, AzureAD, Defender ATP, EndPoint Manager and OneDrive)Excellent understanding of Microsoft Technologies, Windows Servers (2012 & 2016) Active Directory and Group Policies Comprehensive Experience with VMWare, vCentre, & ESXi Good understanding of Storage, SAN, NAS & Backup TechnologiesAll round IT infrastructure specialist with at least 3 years hands-on experienceSalary £45,000 - £50,000 DOE
Office based LS18 Monday - Friday
From more information about this role, apply now or call Sally at Headway Recruitment.
Headway Recruitment is acting as an Employment Agency in relation to this vacancy. Headway Recruitment are an equal opportunities employer and we are committed to a policy of diversity, equality and inclusion.
We are very pleased to be working closely with our client based in south Leeds (LS11 area) who are looking to recruit a Part Time Customer Repairs Advisor on ongoing basis. The position will be a vital role based in the repairs team of a well established, professional Housing Association.
The hours for this role are Monday - Friday 10am - 2:30pm (22.5 hours per week).
What we are looking for is someone with the following skills:
Phone based work taking inbound calls from their clients who are reporting repairs to their properties. Reporting and booking repairs. Working to tight deadlines. Keeping control of schedules. Must be IT literate and have a background in customer service preferably in the Housing Sector.Ability to understand and work closely with members of the public
Pay rate: £11.04 p/h, please note this is an office based role.
Headway Recruitment is acting as an Employment Agency in relation to this vacancy.
This job has now been filled but you may be interested in:
Our client, a growing charity with locations across the UK is looking for an experienced Executive Assistant to support the CEO. As the Executive Assistant to the CEO, you will play a vital role in supporting the charity to achieve their mission and deliver their ambitious strategy. You will develop and deliver a comprehensive organisational, administrative and management support service to the CEO, Chair, Senior Leadership Team and wider team as required.
You will be dealing with a wide range of external and internal stakeholders and will be the first point of contact for the CEO and Chair.
Key responsibilities
Person Specification
Excellent Benefits
28 days holiday, plus 8 statutory bank holidays.
Full time hours are 37.5 per week, standard working hours are 9:00am - 5:30pm including one hour lunch. Core hours of work are between 10:00am and 3:00pm.⣯
Flexible working /Hybrid working
3 Volunteering days per year
Personal/professional training allowance £750 per year
Income protection⣋
Enhanced Pension
Employee Assistance Programme
Health Cash Benefit
Group Life Assurance⣋
Cycle to Work Scheme
Headway Recruitment is acting as an Employment Agency in relation to this vacancy. Headway Recruitment are an equal opportunities employer and we are committed to a policy of diversity, equality and inclusion.
Our client a leading Healthcare recruitment company supporting some of the UK's largest Healthcare Providers. They provide staffing for their clients across the UK, helping them by providing highly trained healthcare staff to drive their growth and success. The company have grown remarkably since their inception in 2016. They are now looking to recruit a Payroll and Office Manager to join their team based in South Leeds.
This is a great opportunity to join an exciting and energetic team comprising recruiters, finance experts, marketers and healthcare specialists. They are an equal opportunities employer and an ethnically diverse organisation, who are passionate about your personal interests, and allow you thrive in those interests. They have colleagues who are passionate about football, support Leeds United, love boxing, cooking and baking and fashion and believe it is important to create a fun and exciting place to work. They are excited about empowering people and will work with you to develop your skill set.
The role and responsibilities:
They are seeking an experienced Payroll Administrator to support the monthly payroll of staff. 80% of the role is Payroll focused. 20% of the work also focuses on admin activities. Ideally they are hoping to fill this role immediately. The role is Finance and Admin based and duties will include:
To be successful in this role, ideally you will have:
Benefits:
Headway Recruitment is acting as an Employment Agency in relation to this vacancy. Headway Recruitment are an equal opportunities employer and we are committed to a policy of diversity, equality and inclusion.
Administration Assistant
I have a fantastic opportunity for an Administration Assistant to join a shipping and freight management company based in Rawdon, where you will support and assist the team with the daily tasks and duties of an increasing client base.
The team work hard to cater for their clients ever changing requirements and secure continuous business in a competitive industry, building on their distinct qualities and professionalism. The culture within is one of working together and no one is exempt from the tea run⣦
Duties and responsibilities include but not limited to:
Monday to Friday- 8:30am to 5pm with 1 hour lunch break
Salary:- £21,000 - £23,000 DOE per annum
On site parking
Good transport links
For more information about this role apply now or call Sally or Nicole at Headway Recruitment.
Headway Recruitment is acting as an Employment Agency in relation to this vacancy. Headway Recruitment are an equal opportunities employer and we are committed to a policy of diversity, equality and inclusion.
Our client a leading Healthcare recruitment company supporting some of the UK's largest Healthcare Providers. They provide staffing for their clients across the UK, helping them by providing highly trained healthcare staff to drive their growth and success. The company have grown remarkably since their inception in 2016. They are now looking to recruit a Training and Compliance Co-ordinator to join their team based in Leeds.
With an exciting and energetic team that comprising recruiters, finance experts, marketers and healthcare specialists. They are an equal opportunities employer and ethnically diverse organisation, and are passionate about your personal interests, and allow you thrive in those interests. They have colleagues who are passionate about football, support Leeds United, love boxing, cooking and baking and fashion and believe it is important to create a fun and exciting place to work. They are excited about empowering people and will work with you to develop your skill set.
Job Description:
Experience required:
Benefits:
Salary: £20,000 - £23,000 Depending on Experience
Contributory Pension Scheme
Free Gym Subscription
Free On-site Parking
Annual Personal Development
Flexible, Hybrid Role
Company laptop, monitor and keyboard
A collaborative culture where curiosity, creativity, experimentation and innovation are fostered
A highly motivated and energetic team bringing a wide range of talents, experience and knowledge to solve complex challenges
Opportunities to grow and further develop your professional interests.
Headway Recruitment is acting as an Employment Agency in relation to this vacancy. Headway Recruitment are an equal opportunities employer and we are committed to a policy of diversity, equality and inclusion.